I feel for all those friends who are still blinded - just as I was by the cult at one time.
I can't judge the average JW in congregations. I'd willingly wager that I was far more zealous than most of them, in both my field service hours and my reverence of the org.
As for those who dictate to the sheeple - from elders up to the G.B. - they know what they're doing is vile.