Giving customer feedback on a bad CS allows management to know! How can management even address it if they don't know what is going on?The girl may need some CS training
I always thank customers when giving me negative feedback, ( as well as those giving me positive feedback). I also ask what their expectations were if it seems unclear. ( Some customers can't be satisfied, which will be out there)
If each time it happened, a customer would report a negative experience to management, the training can be more efficient, and CS would improve, ( unless the company has bad management to begin with.)
/rant Karen is my beautiful/well educated/personable/kind, daughter's name. This habit now of calling any person who complains needlessly and rudely, ( and now it has gone to racist and killing,) as Karen is a generalization, a lumping all people with that same name into a sterotype. Let's see....what is that defined as? /end rant