In this case the jw org did help a LOT just fyi. Apparently they didnt publicise it because it involved helping an individual. Her parents have done loads of volunteer work at HQ over the years of going back and forth for Phelicity's treatment so theyre like part time bethelites if that's a thing? so i guess thats why the BORG helped in this case. The broadcast was filmed almost a year before it aired. Its focus was on faith through trials or something not on charity.
The family were hoping the op would make her well enough to fly home normally. But she was too sick to go without a medical flight. The sneesbys have befriended and helped heaps of people (jw and non jw) in similar situations that they have met through hospital and charities.they're lovely people.
Poor kid though. Thankfully she got home in time to say goodbye to her sisters as she wished.
Source: I have non witness friends who are close to me and to the Sneesby family. I asked about this.