My computer at work is going bonkers and IS Dept. has been unable to solve it. Microsoft has not been called yet because they are trying to see if we can solve the problem first. This is the computer problem that opened up a hornet’s nest at work (see thread “Am I Crazy or What Thread?”).
1. FIRST: IS had to upgrade my computer because it could not handle some scanned pages I needed for a manual. It kept say “No memory available”. They upgraded my computer and now I am having the following problems.
2. They upgraded to the following:
Windows 98 (this is the same) with Office Suite 2002 (upgrade). This is the same as everyone else in the office. It appears my computer is the only one having problems. Consequently, they reloaded it with Windows 98 second edition and Office Professional 2000. That corrected the Short Cut Key problems but not the printing problems.
3. Encountered the following problems:
Problems with document repaginating itself when I change printers
My HR Policies were originally created in WordPerfect. They were converted to WORD some time ago. We have 2 printers: HP LaserJet 4V and Minolta Dpi (or something like that). The Minolta is a big copier/printer hooked to our file server also. When I print a policy to the LaserJet 4V, no problem. If I want to print it again to the Minolta, the whole page repaginates right on the screen before my eyes leaving huge portions of white space and misalignments. I don’t dare save it that way (I found out) because I’d have to edit it to get it back to normal.
Also, the document misaligns itself when it is attached to an Outlook E-mail and sent to IS who has to place it on our Web server. Even if we edit it before placing it on Web server, it still gets out of whack when it arrives on the Web.
IS Dept. doesn’t know what is causing the problem. It sounds like a font problem but I’m using a very standard Arial or Times New Roman font which is the same everyone else uses.
OUTLOOK printing with no attachments indicated
Is this normal? I get two different kinds of print screens when I enter different E-mails. Sometimes I get one type of screen, and then I get another one at times.
I want to be able to print an E-mail that I sent for my file for documentation purposes that indicates there was an attachment. I do not need the attachment printed. All I get is the E-mail text. It does not show that anything was attached. The only time I can print the E-mail showing an attachment is when the attachment appears directly in the body of the E-mail. If the attachment appears on an attachment line under the Subject line, it won’t show in the printoff. If the attachment appears below a line on the body of the E-mail, it won’t show in the printoff. The only way I can get around it is do a PRINT SCREEN and go into WORD, Ctrl V. Dumb!!!! Any way to get around this? It appears others are having the same problem. However, I don’t think they keep getting 2 different print screens.
Short cut keys operate differently from everyone else's
Block Delete in WORD: Receiving prompt “Delete Block? No (Y)”. Everyone else just hits Delete key.
Go to Top of Document in WORD: Must use Home-Ctrl-Home. Everyone else uses Ctrl-Home.
Everyone has been through the WORD Help menu and all other menus twice and cannot find any settings that would affect this. Why in the world are they functioning differently on my computer when I’m running the same programs?
4. The last word on Friday afternoon was:
a. My boss wants me keep what I currently have (Microsoft 98 2nd ed with Office Suite 2000) even though its an older program. He said it solved the shortcut key problem and that’s half the battle. See if Microsoft can help with the printing problem.
b. IS Dept. technician wants to reload Monday with Windows XP and Office Suite 2002 and see if Microsoft can help. His boss wants it to be same as my bosses for compatibility reasons.
c. Karen just wants the damned thing fixed. It’s been going on for a month. Does it make sense to do what my boss thinks should be done or go with what IS Dept. thinks should be done. IS wants to fix the problem properly and get it compatible with my boss and not hear about it again. My boss just wants to “hurry up” and get it done by staying with what is working for the moment for ½ of the solution.
It makes no sense to me to work around the problem with a “bandaid” downgrade fix. Someday I will have to be upgraded and it could rear its ugly head again. Something is not right with my computer and there is no reason why I should not be able to run the same versions as everyone else.
By the way, my boss approached the IS Mgr. Friday morning behind closed doors with “I don’t know if you know Karen very well but she will not just let this drop until it’s fixed. If it’s not fixed, we are not going to have a Happy New Year.”
ANY RECOMMENDATIONS? THANKS. [[[hugs]]]
Trot
"Wicked men obey from fear; good men, from love".... Aristotle. You can love and obey Christ without intervention from an organization.