My aha interestingly came from dealing with things in the congregations I've been in. I have dealt with and seen politics, nepotism, and outright slanderous deceit from elders off and on my entire life.
As if dealing with the bad seeds wasn't bad enough, the "good guys" would often sit idly by and do nothing. The CO's would turn their heads and even look at concerned publishers as the troublemakers.
Then one day it hit me.
I looked at the organization like a business for the first time. When you have rampant problems in a large corporation it is always reflective of the upper management. If you have a back-biting, nasty, political environment in a company, it's because the upper management is indirectly if not directly creating that culture.
The politics and deep seated problems in the WTBTS go all the way to the top. That's the only explanation of how some of these congregations can get to such a deplorable spiritual level and nothing be done about it. The emphasis on status quo over spirituality goes all the way to the top. I have now confirmed that through research and investigation.