We just had the CO recently also and I spoke to him immediately after he gave this part.
He avoided eye contact and didn't seeem to want to talk about how "wonderful" all the changes are once he got off the stage.
Some of these dudes know its crap. I think he is struggling with it. Good guy though.
How it must feel to dedicate yourself at that level and then wake up to the money-hoarding business that it really is.