Is a name required when phoning then?
There's a thread on here by a poster who called Bethel and Rick Fearon at
sixscreensofthewatchtower.com has called Bethel on several issues. In
every call that was recorded and posted online, they want a name and it
seems that they want a situation; brother, elder, family of JW, press.
They seem to want to answer questions by mail, so you have to press the
matter to get them to even attempt an answer on the phone.
Try it, nothing lost. Use a fake name and say you have family in the religion.