Our congregation had a number of elderly ones who regularly complained that no one ever helped them. Since the elders didn't really want to be responsible for them, they decreed that the family should help out first. Fair enough. But when oldsters had no family around, they still didn't get the assistance that they needed to get around.
You couldn't ask a Pioneer to help anyone out. They needed to get their "time" in. Nearly everyone else worked, took care of their own families or simply were apathetic about doing anything for anyone.
Was your KH elderly and infirm friendly? Did they go out of their way to render assistance?