I used to hear it all of the time! I was 24 when I was first appointed as an elder. Certain ones who were disillusioned with the "old guard" were really hoping I'd come on board and change the way the body of elders did things. In reality, one elder went elsewhere and I soon became Secretary and not long after that Presiding Overseer.
The reality is you HAVE to abide by the Society's direction and NO ONE can change "Mother's" rules.
Certainly, there have been kind hearted men in the position, aiming to be kinder and less harsh but as long as the Organization takes the stands they do, the "Truth" will always be a merciless dogmatic entity.