This was one of my major issues when I was a JW. Over & over again , what was on the record card was regarded of primary importance.
I remember when we as the BOE were considering one young brother to be a MS. He was a really decent guy - lots of time for all the older folks , always ready to drop everything to work at the hall etc. He used to aux pioneer a couple of times a year despite having a full time job. A couple of young children and always at the meetings.
Under normal circumstances he should have been a shoe-in for an appointment - frankly , he was a much better candidate than most of our existing servants. But when we came to discuss his appointment , as usual his record card was produced & passed around for contemplation. He was very honest in reporting his hours and the last couple of months were in single figures - 7 or 8 hours. The service overseer , a uber pioneer , proclaimed that because of this we couldn't appoint him.
The brother's book study overseer noted that his report was generally very good and the reason that his report was lower was because it was the summer , the brother had been on holiday for a couple of weeks , his grandfather had just died & that because the brother was a landscape gardener inevitably he had to work more in the summer months to fulfill contracts. A couple of other elders sided with the Service Overseer & as we couldn't reach an agreement , it went to a discussion with the CO. At no time was the brothers work with the elderly ones or any of his "Christian" acts ever mentioned.
Inevitably the CO took the easiest option & kicked the appointment into touch till the next visit. Predictably his seasonal work situation was spun as a negative factor ( "allowing secular work to be more important than setting the lead in the ministry") .I mentioned about the brothers decency , his time with the elderly ones etc but it was of no interest whatsoever.
Despite being in favour of his appointment , I was told to have a chat with him to explain why he wasn't appointed. In fairness , the guy , although disappointed took it really well. I just told him to make sure his report looked good before the next visit ( ie greater than 10 hours ) & make sure he worked with the service overseer or his wife a couple of weeks before the next visit. I also reminded him that he could book 4 hours for his family study ( he hadn't been bothering to count this). Job done & appointed next time without any problems.