Yesterday I went to Barnes and Noble and bought something. Today I get an email from Barnes and Noble asking me to take a survey about my experience. I was to receive a coupon for completing it. So I think ok for Barnes and Noble I'll do it. But it turns out to be pages long. There are way too many questions about what I read, where, when etc... After a while I feel like they are just being nosey. Why do they need so much information on me? Besides that I have other things to do so I give up. This isn't the first time I've got one of these prying surveys from a company and stopped half way through.
Another thing along this line that bothers me is that everytime I make purchase and it doesn't seem to matter what it is the clerk asks me to go online and take a survey to let the company know how they are doing. What bugs me about this is that the clerks jobs seems to be effected by whether or not I take the survey and what I say about them. I don't need that kind of responsiblity pinned on me. All I wanted to do was buy a pastry or a pair of socks. Why do I need to take a test everytime I do this? Why don't they just do it the old fashion way like paying attention to how your employees act on the job and by observing how long it takes for customers to be waited on. If customers are waiting too long maybe they need to add another register or train their people better. They should be able to figure this out for themselves without making the customers do their job for them.
And what if I'm a jerk like some of these trolls online. I can fill one of these surveys out and use it as a way to harass someone who's just trying to earn a living. This just doesn't seem like a good way to do business.