Precisely! Imagine if I knew a U.S. Senator personally. Pat Moynihan could not even bother to respond. I am very grateful to the staff person who brought the inaction to the Senator's attention. I practiced for a global corporate firm that did wonderful work. A lot of pro bono work is done by large firms b/c it gives associates a chance to litigate before they normally would and the press coverage is good. Recently, I volunteered for a public service group and the difference in quality was astounding.
I don't see how there can be justice unless both sides compete on a level playing field. The system rewards repeat players with access to money and to services.
Also, I was annoyed by Civil Procedure in law school b/c I wanted to learn substantive law. Now I realize procedure is the main event.