Mulan, here's the struggle. Numerous have left because of one reason or another. I have seen the 'dark side'. the arrogant side. The side where just because one who has an 'appointment' says something and if we don't immediately comply, then there must be something wrong with us. However, I have also seen the side, kinda like the profile of the one you spoke with on the service desk, kinda like the David Splain type, whom I truly believe is the 'spiritual man' type, the type that makes you feel your dignity, your self worth, that your contribution amounts to something. Unfortunately, there seems to be more encounters with the 'idiots' and 'arrogants' than with the truly spiritual, humble, ones. Having said that, The question I constantly ask myself is,,,,, If this is not the truth, what is? Could it be that the only test I face, is putting up with the hyprocrisy of the idiots, and living a life like the scriptures indicate. Hey, I am not preaching to you....Just sharing troubled feelings, confused feelings. Sounds like, you are truly living up to your responsibilities, caring for aged parents. My, are we not fragile and frail? Keep you chin up. And keep us posted......