This lack of concern was one of the main reasons why I left the JWs for good.
Shortly after getting married, my husband became quite ill and was hospitalized for several weeks and was laid up totally for over six months. No one visited...no one called...no one sent cards...even though I repeatedly asked the elders to come and encourage him. The only time they showed up was when the rumor got out that my husband had started smoking again....then three elders were at the door almost immediately.
That episode caused me to become sporadically inactive. I tried to "readjust my thinking" and not let the "imperfections of men" keep me "away from Jehovah", but it was really difficult. I asked for help several times, but never got any.
Later, after I had become totally inactive, my mother suffered a severe stroke and had to be placed in a nursing home. She had been a faithful Witness for over 40 years. I spoke to JWs in two separate congregations and asked that they visit her. No one did. She was in the nursing home for 18 months, and had a visit only from one of her elderly friends at the Hall. This sister was quite ill herself, though, and one visit was all she managed.
JWs are truly the most unloving, uncaring group of people I have ever known.