... you need to let me know and give me some time to deal with it.
Please remember:
- There are thousands of posts made every week and I can't read all of them. I will miss things however much I try not to especially if it's developed in the middle of an unrelated topic (the reason topics made directly attacking are more often dealt with is that they are much easier to spot). Don't assume I have even seen something and ignored it - you need to let me know.
- Because of timezone differences, even if you email me it can take a day or two for me to get it, check into things and take action. If you email me just after I finish for the night, I may not get my email until the next night (almost 24 hours) and may not be able to deal with it straight away ... it may then be the next day before I do it. Be patient!
- If you email me with something very vague and don't include a URL to the post in question, it's less likely to be acted on. "Please deal with that post by xyz" is not much to go on.
- If you don't see anything being done, don't assume I have just ignored it. It does take time to check into things and I can't always give up the time instantly as I do have other comitments: a full time job, my family, my business (aside from my full time job) and these all compete for my time.
- You email may not (almost certainly won't be) the only one I have to deal with so don't be surpised if a complaint that is most important to you isn't the thing that I am working on first - there are often other things going on, some of which you don't get to see.
- Moderators are more on the lookout for people posting obsceneties and porn etc... and do not have the power to deactivate / reactivate people and also don't have access to the email that comes to me.
To improve the process, I intend to create an 'alert' button to allow people to highlight something that needs attention, probably along with a short note saying why, and this queue will be visible by all the moderators who can then take action if needed and flag it as completed.
One final point: you may complain and nothing is done because your complaint does not appear to be valid. People may be continuing personal fights from elsewhere and I cannot see the whole picture - I can only go off what I see posted on my forum and can't believe what phone calls or emails people are supposed to have shared
Thanks.