I'd rather have nothing than the insincere apology
I don't mind an explaination for their behavior as long as they accept responsiblity for it
It is those apologies that come with one hand and then take with the other. I still have nothing
worse is the apology that goes "I apologize but you deserved it" in some form or other
I toss those right back at em. They aren't worth the time to stand and listen to.