Cognitive dissonance
When people holds two beliefs that contradict one another.
The continued selling of kingdom halls yet a continued expansion.
Keep on begging for money when Russell said if we have to beg for money no longer have god's blessings.
The child abuse scandals and the two witness rule.
The danger of the internet yet know use it for almost everything.
So people see one thing but still feel that they should trust the governing body.