I work on a busy Surgical ward in the NHS. The other morning during handover the night staff handed over that a certain woman in a particular bed was a JW. Her Hb was low at 7dgb following surgery etc etc.....and she was just silly for not accepting a blood transfusion.
I spent most of the day busy, but kept a mental note to go and see her in particular, to let her know that I understood where she was coming from. Eventually the end of my shift came, and I went and saw her. I chatted for ages by her bed about how she wasn't to worry and that we'd get her written up for some Iron tablets and try everything to try and raise her Hb (blood count) whilst respecting her wishes. With her was her daughter and son in law. who thanked me so hard for understanding. They related that a nurse the previous day had told them that she was crazy for not accepting blood, and also the Consultant had bullied them on the blood issue, and that was the reason for her feeling so awful.
At this point, I had to tell them about my past as a JW, and that I'd do every thing I could to help them. The patient told me that she had laid in her bed just hoping that someone would come by (she said maybe another patient) to give her some strength to endure. I did hold her hand, and her family were there with tears streaming down their faces.
So far it is good news, after 3 days on Ferrous Sulphate her mean Hb has risen to 8.4dgb, and I'm glad of that, she is feeling much better.
Her family (Witnesses) told me outside that they were so pleased that I'd taken the time to say hello, and help. And you know what at the end of that particular shift I was so knackered and tired and thought twice about going to see her. Now I'm glad I did. I didn't by any means save her, maybe the doctors would have put her on the medication she needed anyway, but the most gratifying thing was her to hold my hand and tell me that what she had prayed had come true. someone had listened and tried to help her. She credited Jehovah for that. I just was glad I took the time out and the end of a busy shift to give some support.
I think you can never underestimate, what a few kind words can achieve.