My nearest and dearest told me something a few weeks back. Actually, I think I always knew what she told me, it just helped me clarify things somewhat.
She says that when she tells me about something that has gone wrong with her life, she isn't looking for me to necessarily find a solution. She just wants to tell me about it. She says that men always try to find solutions to everything, then they get pissy if they can't find a solution, or even pissier if the lady won't accept the solution being offered. She says women just want to tell, they're not asking for men to DO SOMETHING.
So there ya go, listen but don't do.
Englishman.