I agree this is a major difference between the sexes. Women tend to work out their solutions by talking about the problem. Men internalize the problem and talk about solutions. Many times women just want a listening ear.
That said, I think all of us have the tendency to want to offer solutions and "you shoulds" when someone shares a problem with us. We'd all benefit by pausing, listening and offering help .... "what can I do", " do you want my opinion or idea " ... as opposed to just assuming.