Hello. Hope I'm not speaking out of turn here since I never actually joined the WTBS so I may be unqualified to say the following:
I have a feeling that the message distribution methods, ie, Watchtower and Awake plus associated published materials are a little out of date as a medium these days. Very few youngsters want to pick up a magazine or leaflet or even a book since modern media is internet and video/social media driven. In today's world if a person says 'verse this and chapter' they get very little further attention. I cannot help but wonder how this affects the young JWs since the info they require is generally in a format that is considered 'Old Fashioned' and irrelevant. It won't make the young JWs appear anything but boring and out of touch to their peers. This may be part of the reasons that youngsters in the JW congregation are hesitant to speak.
It could be that a radical overhaul of the way the information available to Witnesses is needed. I recently noticed cartoons and videos on the JW Broadcasting channel so the organisation is slowly updating but could be far more interactive online - ie, publish all materials online so that we can all see what they are talking about. There is very little info about the king of the north/south etc, etc, online yet in a modern format that young Witnesses would feel proud to show their friends. I'm not trying to overly moan at the JW Old-Guard here - they can't help being old, can they? I do think they need radical modernisation though, and a vast amount of greater transparency.
It would be great to see a pioneer in the street with a tablet PC given the huge amount of info available online. All queries and debates could be thoroughly investigated with any curious person and the truth of the words that Witnesses speak can be verified or dismissed. Witnesses appear to have very little training in modern day witnessing. At their disposal is the greatest information online database humanity has ever had at it's disposal but I have yet to see any JW using modern technology to get their message across. They seem scared of it's ability to corrupt them.
No wonder they keep quiet.