The reality is JWs are incapable of helping themselves let alone another.
They are not the happy, loving, caring organization they claim to be, and their teachings produce cold, callous, robots. It is painful and shocking when their true nature is revealed to you but it is far better to know what you can and can't expect from these people.
Take care and be kind to yourself tempest, your reaction to this is normal and reasonable.
It's them that have the cold hearts.
If you need to see a professional do so.