I think emotional support that translated into practical support was always a bit of an illlusion. It was there but only to people considered to be of their sort. Cliques have helped each other but screw everyone else. Who is deemed worthy of the elder's "help" seems to be an arbitrary process based on connections, popularity and brownie points for the ones doing the "helping."
They were basically a "keep warm and well fed" religion but I don't even think they bother with that hollow sentiment anymore. I hope this coldness bites them on the bum one day with people walking away but if people are getting their cold and prickly fake love from JWborgcasting now that may just be enough for them.