"I really thought that the organization would take a softer view of inactive ones, i.e. encouraging them to come back to the meetings."
My 2 cents on this....I thought that too but we think the inactive ones are giving the still ins an earful. Directing them to research the failed predictions (i.e. generation change, 607, 1914, etc.), also sharing what happened with the Australian Royal Commission last year. Telling a JW not to look at the internet is like telling an Elder not to look at porn. lol The inactive ones and the internet are ripping this wide open. The ones that are stuck in due to family and friends are not contributing anymore. They have tapped everyone dry. As they say..."the natives are getting restless."