As a CS rep, I can tell you plenty of things that peeve me about customers. The majority are rude, demanding, don't give a rat's ass that you ARE trying to help them, but there is only so much you can do b/c of these little things called LAWS! Yes I understand that you're upset b/c you've been on hold for 15 minutes...but guess what! I'm on the phone for up to 8 hours a day talking to rude people just like you! So when you call in and the first thing you say to me is, ''Is this a real person? I've been on hold for 15 damn minutes! What the hell is wrong with you?''...chances are, that is NOT going to put me in a very good frame of mind.
There are RUDE CS reps out there, but the majority of us try to be nice. But you have to understand...we've been on the phone for 8-10 hours with maybe a 30 minute lunch and MAYBE a 15 minute break. So if you call in with an attitude or a smart ass tone, it's not going to rub off very well on us. If you're polite to me, I'm more than happy to do everything in my power to help you get what you need. If you're just an a-hole, then I just start caring less and less about your problem.
Example-this lady's package got lost by FedEx. I spend the ENTIRE day talking to FedEx, state offices, supervisors, EVERYTHING, because she needed it in 2 days for a trip. So after making this woman's issue my own problem ALL DAY, I finally get it resolved. Great, right? Wrong. I call this ungrateful beeyotch to let her know that she will have her package GUARANTEED tomorrow...what does she say? "Tomorrow? Seeing as how ya'll treated me, I should have it TODAY! Whatever.'' And she hangs up.
Oh My God....I was FUMING! See...I didn't HAVE to help her. According to protocol, I should have just said, ''This is between you and FedEx lady, not me.'' But I didn't. I went above and beyond to help, and this is what happened.
I'm sorry this rant is so long...but's we're so busy today, and it seems everyone is in a pissy mood for one reason or another. I just want to go home.
~luv, jojo