I had that happen when I worked in billing for a major water utility....
I was a billing specialist..dealing with complex water billing issues (California has some of the nuttiest conservation rate schedules in the country).....and there was a rate change.... causing exception flags to appear on nearly every one of the hundreds of bills generated each day...meaning someone had to manually go in, look at the bill to make sure it was good, then override the flag...
...I knew what the problem was...the rate change caused all of the bills to fall outside of the parameters...the parameters needed changed...no big deal, right? Went to the team lead...she says nothing can be done...just do your job....go through them one by one ....(meanwhile, dozens....then hundreds...of billing adjustment requests from customers are piling up)...I go to her boss....she says it has to be submitted to IT as a job request...and that takes several days to weeks depending on priorities...
...sh*t.... so I get in touch with my contact out in california (they were 2 hours behind us)..... tell him what is going on...he asks me what I need.... he says...just a min...I will email the IT guy..... a few minutes later...I get a Lotus note saying the parameter has been changed...recalculate the batch...
...I go over to my team lead....tell her to recalc the batch...she says no...its not your batch...go back to your own work...... I reach over my coworkers shoulder....grab his computer mouse...click on the recalc button....pause.... bingo...exceptions drop from hundreds to less than a dozen.....coworker pleased...boss pissed.....lol
team lead (boss) is pissed...what did you do? I told her I got the parameters changed... she says when? a few minutes ago.... you cant do that....there are procedures.... yeah...meanwhile I need help with adjustments...not wasting time overriding false exceptions...
my boss's boss' boss was impressed with my initiative.... my boss was pissed because she didnt think of it ..... it was a matter of time before she figured out a way to get me out the door...lol
Ironically.....I could have had her job if I could have worked Thursday nights (I worked M-F afternoons except Thursday...you know why)....
...point is...there are idiots everywhere...
Snakes (Rich )