" I wasnt speculating or surmising....".( C:OC)
When I have felt hard done by and needed to articulate a letter justifying my complaint I have used the wording in Crisis of Concience to help my arguments.
Victory one . My estate agents commission was waived.
Victory two. My losses on stocks and shares were split by the bank that badly advised me.
Both victories would not have happened if I had not articulated my written arguments with phrases from C.O.C.
The power of the written word.