Newbie Girl,
You're not useless! Well, not any more or less than any of the rest of us evil people here, LOL.
Your response "smiling, nodding" was perfectly appropriate for the occasion. Why? Because of what you next said, that they gave you the party line "we're near the system's end, bla bla bla". These people are programmed to instantly reject anything negative that might be brought up about the WT Society, because after all, it's the absolute truth, right? [8>]
The only people who might listen to you are those considering the JW's but not firmly entrenched, or those who are on their way out and looking for backup as to good reasoning why they're doing the right thing. To use logic and reasoning on anyone else (especially dyed-in-the-wool JW's) is probably just a waste of time.
Be glad though, that you read and absorbed the information in COC for yourself. It surely threw a huge amount of "new light" on the organization for many of us.
GopherWhy shouldn't truth be stranger than fiction? Fiction, after all, has to make sense.
Mark Twain (1835-1910)