It was my experience that the caring elders were driven out of the local Body of Elders or stepped aside on their own.
There was one elderly sister that was sometime ridiculed by certain elders for being a pain. She was old and lonely and was seen as a bit of a nuisance. I remember a certain elder laughed about how he wouldn't answer her call, just letting it ring through to voice mail.
My wife and I drove her to the meetings on occasion and sometimes joined her for lunch afterward. I remember one particular time she asked very somberly, "Do you think the elders will look after me during the great tribulation?" She was so worried that they would neglect her then, just as they were at present.
Sometime later I guess she got something of answer. (I was already DF'd at the the time so my details here might be a little sketchy.) There was a power outtage I believe at the elderly apartment complex she lived. The residents had to be evacuated. Her non-Witness daughter had to phone the congregation elders and tell them that the local church down the street had been taking her of her mom for several days.
I'm suprised that bunch of pharisees didn't try to DF her for interfaith or something.