I see it as duty over compassion.
When my daughter told us about being molested, we were completely devastated and shocked. We were in desperate need of comfort and compassion, so we called an elder that we just knew would help us and comfort us. Imagine the second shock when they were anything but:(
This brother who I thought I knew as being kind and sweet became interrogator #1 on a mission that I didn't understand. Asking questions that should have never been asked to a child, let alone a child that was already suffering.
From that day, I saw for myself that their is nothing loving or compassionate in the way things are done in the Org... It's all about duty and obedience to the instructions from the top.
It was a very sad, but needed wake up call, telling me these people are not anything like Jesus.
It's really hard dealing with the loss of your child's innocence and the loss of your life as you know it, all within a few years.