MAL(content) has been through hell.
I remember Lloyd having a rant about being far too busy to answer personal messages and how he's not there to help exjws with free therapy!! etc. This was very early on in his You Tube career, too. He said he doesn't answer personal emails (unless funnily enough he can make content out of you. Seems to read those ok).
Eventually dear Cherie from this site stepped up to the plate as a volunteer on JWsurvey to work as jwsurvey's support worker (at first, later taking on more roles). As if working full time with dying cancer patients wasn't emotionally draining enough. But no, apparently at the time making a you tube video every week or so is so demanding Lloyd required a full time Hospice manager to come and do it for him free of charge, bolstering the importance of his ridiculous survey (which JWs never took just a few thousand exjws). The written submissions on CSA of mark O'Donnell and others and Cherie's devotion is what swelled the value of that site 100%.