Whoever he is, the assertion didn't ring true for me. For that to work, it's not just the elders who have to change in attitude, but everyone up the appeals/enforcement line. Hence my question about rulebooks. If the elders book were to be changed, the other rulebooks would have to be as well. If kinder/gentler was the organisation's goal, a lot would have to be changed all over the org.
I don't personally believe that any of the changes have anything to do with the WT becoming kinder and gentler. It is all about convincing governments that they are. Most here have pointed out that there are many more changes that are needed that the conservative and slowly moving organisation haven't addressed yet. They've only done the minimum that they hope they can get away with.