JW elders are not trained counselors period. There is simply no training within the organization.
As a Congregation Servant, then elder from the 60's to 90's, I know I was inadequate despite using every JW resource. One of my concerns was how to make real shepherding calls, not just share material from the Watchtower or Kingdom Ministry. In the 80's I listened to talk radio during my night job featuring Dr. Henry Ruben. I actually mimicked his questioning technique and style, at least becoming a good listener, but without the skills to do talk therapy. I got the image of a counselor without the substance or training.
I did get assigned as a JW rep to visit patients at a state mental hospital who identified themselves as JW's. I remember one clinically depressed sister walking out to me, shoulders sagging, her body language indicating to me she was totally down. I've never felt less adequate. The so-called New Order or Kingdom hope, knowing Jehovah, etc. is useless in that situation. That person needs, not only talk therapy, perhaps pharmaceuticals to balance body chemistry, all skills not taught at the Kingdom Hall.
Alcoholism, alcohol dependency, etc. is another problem not in within the wheelhouse of JW elders. I took assignments to "counsel" such men in the congregation. Actually, no one else would. Do you realize how stupid it is to assign an alcoholic JW a Watchtower article to read for his problem? Two men I "worked" with stayed in the congregation as long as I was there because I was an advocate for the fact that they were "good" men deep inside. Both men were disfellowshipped shortly after I left the organization for being "practicers of sin."
JW counseling is bull shit.