Some diners are good tippers. Others view tipping as optional. I knew some JW's that would not tip. I would not dine with them and I always told them why. Some people are very demanding toward the waitstaff. When a Witness is at an assembly area and dines out with their "badge", they serve notice to the "world" that they are cheap or bothersome. I never wore my "badge" when I went out. Why would I want to be shabbily treated out in public???
True, Minimus.
Fact is my tips were my income. The base pay didnt even represent a living wage. I actually offered to work for just tips. The manager just couldnt conceive of this. My mom had worked as a waitress in the 30s and 40s and had worked for tips only. She taught me a lot about the work. I used my time as a waiter to train myself in the psychology of dealing with the public.
As a result of this, I have prided myself on being able to deal with just about anyone.
As for tips, I am convinced that it means to insure prompt service. I ALWAYS tip. But adjust it so suit the server. One thing I learned is that you cant take it out on your customers if you are having a bad day. Really good thing to know!
One thing I hate about my country is that here, there is very little concept of customer service. That is to say, Mexican to Mexican, there is precious little. We have a lot to learn from Americans in this regard. We have even more to learn from the Japanese. Customer service is an art form there.
Marcos