On the other hand we have some people immigrating to Australia who have lived her for decades and still not learnt to speak English. I find that frustrating. I admit this is a minority group however.
It isn't a minority here, that's for sure.
It's very frustrating trying to provide care/service for someone who doesn't understand what you're saying and vice versa. We actually have a pictorial chart so that patients who speak neither English nor French can point out to us what they want. But it sure makes for a very difficult time trying to assess the patient's social supports and emotional resources. We don't have any pictorials for "are you being abused at home?" and sadly sometimes it's fairly obvious that it's happening, but unless we can overcome the language barrier, we can't really have a meaningful exchange with them to help them remedy that. They're usually just thankful that they're in Canada.