I have pondered this question on many occasions. Perhaps others have too.
When I began to have 'doubts' and began to 'question' some doctrine, and particularly the lack of Christian Love, very little effort was made to 'snatch me out of the fire' as elders are admonished to do.
I have always wondered why we as Jw's would spend countless hours trying to start Bible studies with 'wordly' people, while at the same time ignoring those who are moving away from dead center of the organization.
Not that I am complaining, thank you very much. For this additional lack of love further fueled my growing desire to find out the 'truth about the Truth'. But is seems so counter-productive to miss the opportunity that they have to hold onto members already brainwashed.
I know that the general lack of love is general. In some places it may differ.
Please share your experience in this regard - both good and bad - to aid those lurkers and current Jw's to see that the shortage of love they see personally is not an anomaly - but the standard.
Jeff