When I was in a session with my exit-counselor; she made a very interesting observation that I had never thought about before.
She stated that cultic organizations have a bizarre double standard where it is acceptable for the leadership to have a fault-finding attitude toward the rank & file; but it is never acceptable for the rank & file to have any fault-finding attitude toward the leadership. That, I believe, is what sums up this subject.
When someone apologizes, they are admitting that they were wrong. In Watchtower mentality, theorganization is never wrong; it merely undergoes adjustments. The organizational mentality isbased upon a concept of refinements, adjustments, and "new light". In their minds, they are never wrong. It is this attitude, that I believe is their greatest weakness; and is why they continue to lose members.