Like many, many dubs, I lived in denial on this topic. I would have argued that everything I did showed how much I cared for others, and that I spent countless hours on behalf of the "flock." However, in retrospect, I spent much of that time doing things that the WTS told me equated to "service to others." It was when I began to realize that a lot of people were falling through the cracks and that there was no serious process in place to relieve suffering in the dubworld that I started wondering why I was there.
From what I have read on this forum for the past five or six years, it's clear that a lot of us deluded ourselves that we were being helpful to others and then came to realize we were in fact kept way too busy with the JW process to produce any real concern.
The dub organization has a very poor record of "taking care of its own" and is widely known as a religion that "shoots its wounded." They talk a good game. But when it comes to compassion for those in need, the dub organization - as a whole (there are certainly individual exceptions) - epitomizes that Texas proverb: All hat, no cattle.