Blondie,
I am stunned. Stunned that it took them only six weeks to go see her. Usually it's quite a bit more.
What haunts me the most about my dubber days (aka doorknob days) is how they treated the elderly. It was positively awful and emberassing. They didn't give a shit about them! One old lady was in her seventies and used to WALK to the grocery store! I took her weekly when I found out. Nobody gave a crap about that poor woman who I visited weekly.
When I left the dubbers I found out years later that she died of cancer. I know what those f*** tards did for her - absolutely nothing. And it's not at all uncommon. You can't count time helping out elderly people.