Marilyn:
There were times when people came up to me and told me about their problems and I was able to help them cope. Of course, that happens outside the JW world as well and I'm always happy to be able to assist someone.
There were times, however, when people came up to me because I was an elder and told me things I really preferred not knowing, both about themselves and about other people as well. This was always very disturbing to me. I found out something about a friend of mine that to this day I wish I did not know. I found out something about a couple of relatives of mine (because I was an elder) that I wish I did not know. There was a situation with an elderly sister that I love very much that till today still troubles me, something that may or may not be true but now that it's in my mind, I can't shake it.
I have many times been embarrassed at having to approach (especially sisters) someone to ask them if such and such a thing was true because there had been an accusation made. I had many friends in the congregation (still do) and from time to time I have had to approach these people about some very personal things that changed our relationship to each other from that point on.
There is another facet to this thing that some may not realize. I'm no longer serving as an elder and I go to the meetings only to keep in touch with my friends still there. There are some that I never did like and still don't. I know a lot of things about those people as well. Since I am no longer an elder I wonder if some of those people who have disclosed deep, dark, very personal secrets about themselves, think that I may start blabbing about it. I would not but is it a fear in their minds now?
I would also like to point out that I many times found out things about people that I never breathed a word about it to the other elders. I chalked it up as personal weaknesses and no one's business but their own. I know some things about certain people right now that would warrant a judicial committee meeting immediately. I will not say a thing although every one of them would quickly run and tattle on me in an instant if they thought they had something against me they could use. One in particular has, in the past, even fabricated things against me. Yet, what I know about this person could mean his ousting from the organization if I were inclined to tell.
As an elder I was conditioned and trained to think that my role was important to the maintaining of a clean congregation, a congregation of which Jehovah would approve. In the end I saw things differently but it was difficult to change old ways of thinking.
BTW, that was a good question! It made be go back and think about some things.