I think its worthy to give a portion of empathy to people who may have emotional and psychological problems.
Being that the JWS is one of those Apocalyptic doomsday cults and they call on to people openly to general population,
it should be assumed that there are going to be people who may be little off center hanging around the JWS.
I don't personally see the WTS as much as a religion but more of a scam orchestrated by a religious publishing house. ( WTBS.)
It was firstly about the literature, then it became about power and the literature and has grown out of this formulated pretense.