I feel bad that some of us have left such a bad taste in the mouth.... As a former JW and now a BA, I apologize for my fellows BA's lack of love and grace.
I personally had a problem with this whole born-again concept until I realized Who I was arguing with.... Wasn't it Jesus who coined the phrase "born-again?"
Jesus said in John 3:3,7,8, "Most truly I say to you, unless anyone is born again, he can see the kingdom of God.... Do not marvel because I told you, you must be born-again. The wind blows where it wants to, and you hear the sound of it, but you do not know where it come from and where it is going. So is everyone who is born of the spirit." NWT
Notice Jesus explains why and how a few verses later, "For God so loved the world that he gave his only-begotton Son, in order that everyone exercising faith in him might not be destroyed but have everlasting life." NWT
And, yes, I've seen some loving BA's really touch the lives of some hurting JW's, and they weren't EXJW's either. BA's can help JW's if they do it like Jesus did ... and aren't afraid to wash some feet.
Fell and Landed