Several times I have gone looking for the manager and tried to convince him that they just have to provide some kind of training for their employees in the usage of the microphone! ( He must think I'm a JW.)
Oh, and the clanging of the hangup, too!! I HATE THAT!
The first day of my first retail job, I was trained not to do a "WalMart Hang Up." The trainer told me, "We hang up the phone with our finger, then replace the earpiece on the cradle. This will prevent the clanging and we won't sound like WalMart." It still drives me crazy, today.
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