when I was a kid we had to rely on others to bring us to the hall because my mom didn't have a car most of the time and my dad wasn't home in time for her to use his truck. I still have a soft spot in my heart for the ones that did this for us. My mom would give them gas money when she could, but most of the time they would just give it back to her.
That being said..I too noticed that the elders would often let those that really weren't in the position to do a lot take care of the most difficult cases in the hall. My poor mom is a crazy person magnet. All the nut job women that study end up relying on her for help. There is this one case, where a lady at her hall has the IQ of a 13 year old kid. She lived with her mom until she was in her 50s. Now, her mother set up a fund before she died so that there would always being money for the brothers to make sure that her daughter got to the hall and to all the assemblies. However, the daughter quickly deteroiated after she died. My mom would try to talk to the elders for this poor lady, but they were stubborn and felt that she must not really want to come to the hall or the assemblies because she wasn't doing much to convey it to them herself. This poor woman. My mom happens to live less than a mile down the street, and I think she really is the only person in the world that this poor lady can call a friend. She is a bit nuts, and sometimes my mom even has to tell her to calm down.
There have been other people at my mom's hall too that are basically snubbed by the elders because they are not the ideal person to deal with. It bothers me a lot.If this lady had been involved in another church, they would probably make sure she had home health visits, and that the state was involved in making sure she stayed safe.