IT Support:
Did you get a refund for the items you purchased, or did CD-WOW defraud you? If items were sent to the wrong address, was this CD-WOW's fault? (Usually you enter your own address, and that's what's printed on the shipping label.) Did the missing items eventually turn up or did CD-WOW refund you?
I got a full refund, but I was very unhappy with the customer service. Firstly, I shouldn't have been able to purchase items that weren't actually in stock. It should be fairly simple for an online retailer to say whether an item is in stock or not, and not actually charge my credit card if not. Also, it didn't check whether I still wanted the other items even though I bought them all in a single transaction. They had lured me to the site with low prices on items they didn't have - and would never have at that price. But the main thing was that instead of sending them to the address I typed in, they sent them to my "default address", actually an address where my girlfriend used to live and I had had items sent about four years previously. At no time did this address appear on my screen, and I had chosen to have them delivered to my billing address. Rather than acknowledge their mistake, they decided that because they had already sent the items out, I should go to that address and see if the items had arrived. It took several days of me bombarding them with emails before they admitted their mistake and refunded my money.
Maybe I've had unusually good service and everyone else feels as you do ...
They're probably fine most of the time; I'd used them in the past and found them excellent, but it's only when something goes wrong that you find out how well a company is run. I now know that if I shop at CD WOW and there's a technical problem on their side, I will have major difficulties getting my money back. I'd rather spend my money with a company who will acknowledge and fix their mistakes quickly.