When I got out of college for the second time in the early eighties (as an accountant), desktop computers were just coming into widespread use in small businesses. Because I was just out of school I had received some good training in using the computers. I worked with a lot of old-school green eye shade type accountants who had a really hard time adjusting to the new technology. Some of them took night classes and tried to keep up, a few decided they were washed up and went into a different line of work. For those not used to them, it can be a very hard transition.
I can only imagine how frustrating it is for people who several years ago did not feel the need for such “gizmos and gadgets”.
It's worse than that. A few years ago the WTBS was telling them they should not learn this technology, that it was unneeded, a waste of time, and would lead to apostasy and porn addiction. Now they're being told to use it in field service and they don't know how, nobody is teaching them and I'm sure they feel like the older accountants I knew, washed up. Another tragic example of the Watchtower screwing up people's lives.