Nothing happened. When positions open up to you, you begin to see how things really are. [The higher up the corporate ladder you go, the more you know.]
It's a business operating under the guise of religion for the purpose of a free labor force and tax exemption. It has been that way since Rutherford.
The WT isn't in the business of making disciples/students of Christ. WT isn't in the business of providing comfort, assistance, clothing, food, or even peace of mind, etc.
It was set up to promote its Armageddon predictions through print media; its product. So, everything is set up for that purpose; the product.
When you go to those anual meetings, get ready for talking about business policies, buildings, accounting, costs, and movement/display of the product.