I've called the service dept .a few times. They really don't help you. In fact on more than one occasion the brother was downright rude and condescending.
I remember I was asking if it was permissable for pioneers to count time for certain things done for elders and I said that I looked and looked but didnt find any reference for it. He then says "you want to know why you didnt find a reference? Because there isnt one, they CAN'T do that" I was taken aback and said thank you and hung up. I wasn't an "apostate" at the time so I shrugged it off that he had a bad day I guess. A**hole! I have other stories but it would definitely expose who I am.....suffice it to say that most times the brothers in service are dicks.