I borrowed these from quotes.jehovahswitnesses.com, thought they fit the situation and how jw's believe:
*** w57 5/1 284 Trust Your Proved, Faithful Brothers ***
We will realize that Jehovah knows what is going on in his organization, and
if he is willing to permit it, who are we to insist it should be different? If we
really have faith, we will know that if it is wrong he will straighten it out
eventually, and we are far safer inside his organization even with these minor
difficulties than we would be on the outside where only chaos and
destruction await us.
*** w83 1/15 27 Armed for the Fight Against Wicked Spirits ***
Fight Against Independent Thinking
... Yet there are some who point out that the organization has had to make
adjustments before, and so they argue: "This shows that we have to make up
our own mind on what to believe." This is independent thinking. Why is
it so dangerous? 20 Such thinking is an evidence of pride.
~~~~~
So really it shows how these people respond this way..they are being fed this constantly. I know myself, when I asked my mother if it might not be the Truth, she said that even if it wasnt, it protected us and did no harm. I dont really agree with that statement, in full.