What does it say about a group of people who need to be reminded to care for people and treat others with a modicum of humanity? This seems to me to be a natural impulse of most people - i.e. to be kind, to help, to look out for others, etc. One of the problems with the JWs is that they are so concerned about obeying the rules they rarely let their natural human impulses move them to what they know to be right.
You can see evidence of this in the RC hearings. A number of elders showed obvious embarrassment by the gap between what they thought they should have done versus what they were told to do.